Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to make your experience as smooth as possible.
**Policy Details:**
- **Time Frame:** You have 30 days from the date of purchase to initiate a return.
- **Condition:** Items must be returned in their original condition, unused, and with all original tags attached.
- **Return Shipping:** The customer is responsible for the cost of return shipping.
- **Initiating a Return:** To initiate a return, please contact our customer service team at info@reghenoutdoors.shop within the 30-day window. They will guide you through the return process and provide you with the necessary instructions and address for returning the item.
- **Refund Processing:** Once we receive the returned item and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your original payment method.
- **Exchanges:** Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
**Additional Information:**
- We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item.
- Any items returned outside of the 30-day return window or not in their original condition may be subject to a restocking fee or may not be eligible for a refund.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our top priority.